Cant connect to STEAM

[Mr. McLost]

Hey guys, looooong time HL fan/veteran. Finally got around to buying HL:2, and when i tried installing......it said I couldnt connect to STEAM. I thought maybe a new login account would help, but i acnt figureout how to do that even. All i can do is attempt to install the game, then be told i cant connect to STEAM. Any idea whats wrong? Any help would be greatly appreciated. Thanks again guys.

McLost

 

[Beerdude26]

Does the program give you any kind of error message? It's a bit hazy, but I think you first have to make a Steam account, and then install HL2 (When installing HL2 from a disc, this will be a part of the process). You should already have a Steam account with HL2 on it if this is the case.

 

[Operational]

Give this a go
http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=11

 

[Mr. McLost]

Does the program give you any kind of error message? It's a bit hazy, but I think you first have to make a Steam account, and then install HL2 (When installing HL2 from a disc, this will be a part of the process). You should already have a Steam account with HL2 on it if this is the case.

Thats the thing. First time i tried it, it allowed to make a name and password, then tried to connect, but couldnt. now it just keeps on trying with said name and password every time i try to install. Do you know how i could try to make a new account?

I am not all that familiar with computers, if its a port problem or firewall problem i am sorta lost:x
Also, i have tried the connection tests on steam's support site, they tell me the same thing: I cant seem to connect to steam and play what is one of the best videogames EVER MADE.

 

[Beerdude26]

What is your ISP? Some ISPs block required ports for Steam, and the only way to get around that is:
A) Call them and request they manually allow your ports
B) Get a new ISP.

 

[Mr. McLost]

I go through Quest for my internet service provider.

 

[Beerdude26]

Well, have a look at their website and see if you can find any information about any ports they block. If not, e-mail and/or call Tech Support.

EDIT: Try deleting your Clientregistry.blob :
Exit Steam. Delete the clientregistry.blob in the main Steam folder and the platform.gcf file in the Steamapps folder. But make a backup of them first by copying them in another folder! Now restart Steam.

 

[Mr. McLost]

I tried finding the steam folder, only things i got were a few read-me files from exploring the disc. only thing i can do with steam is attempt to log in


is there any way i can manually change the ports myself? BTW, my ISP is actually Qwest, Quest. Spelled it wrong