Do people still speak english?

[KidRock]

wow..one thing that makes me extremely angry is a person who works in a customer service department and has either a very deep accent or can barely speak english. I was on the phone with this tech support guy and I had to have said what? about 100 times. I was so temped to just say "excuse me can i please speak to someone who knows ENGLISH" but i held it back and tried to decpyher what this guy with an arabic accent was saying. I hear about all these computer companys with A+ service...i would be happy if i could just understand the person.

that is my rant(or rave?) thank you.


EDIT: here is an idea computer companies...have a Spanish wing and English wing French and so on...that would solve much frustration.

 

[blahblahblah]

Call center outsourcing.

Learn about it.

 

[KidRock]

Call center outsourcing.

Learn about it.

and that is?

 

[M1RAG3]

Basically, a big company will outsource the "Technical support" to smaller companies dedicated to that, so they don't really screen the reps that well, because the more reps, the more likely to be outsourced to...

 

[KidRock]

Well that sucks..

 

[NJD2003]

Man you can make alot of money working at call center's. We have some around here.

 

[blahblahblah]

Call center outsourcing is moving call centers outside of the US because of cheaper labor costs.

One of the hottest places for outsourcing is India.

Your compliant is the most common compliant about a call center outsourced outside the US.

That is the basics about outsourcing. It gets more complex though. Don't think that this is company you called is the only company to do it because their technical support is the only one with a accent. A lot of companies spend training money on these personal to make them sound more American. Then it goes from there.

 

[DarkStar]

Call center outsourcing is moving call centers outside of the US because of cheaper labor costs.

One of the hottest places for outsourcing is India.

Another big part of it is the time difference. Since the middle of the night here is during India's workday, it's a convienent place to locate 24-hour call centers.

 

[Dr. Freeman]

i can understand some of ur frustration KidRock.. some times its tough understanding pple over the phone who have accents.

i was embarrassed this one time because the guy i was speaking to had such a weird accent.. and i ended up asking the same thing about 4-5 times before i understood him... but he was also nice about it too.. so it wasn't too bad i guess :|

 

[Brian Damage]

Reminds me of my uni, where you can walk down the corridor and hear seven different languages, none of them being English.

The lecturers are mostly from foreign backgrounds. Some of them are almost impossible to understand, so you just have to sit and hope you can make out what the hells being said from the board and projector notes.

 

[The Dark Elf]

Most call centers in the UK are now in India.. tons of fun to deal with, not.

Even the banks are planning to do it, imagine that, all your bank details available in a country with no data protection. Can't beat the old stuffed matress for storing money.

 

[Chris D]

/me burglarises The Dark Elf's house.

Oooh, a matress filled with money!

 

[lePobz]

I think the call center I rang a few weeks ago was in Japan - the guy sounded japanese and spoke bad english but I could still understand him. Kinda cool I guess. I'm not complaining about their cost-cutting tactics, they got me a replacement monitor for free, the day after my previous one blew up.

 

[The Dark Elf]

I think the call center I rang a few weeks ago was in Japan - the guy sounded japanese and spoke bad english but I could still understand him.

Sure it wasn't Swansea?