F
FilmMonger007
Guest
What I sent to Steam Support 2 days after HL2 release. No Response yet :
My computer (the installation program from the DVD) says HL2 is installed, and it appears in my games list. When I go to run it, a message box appears that says "Preparing to play Half-Life 2...", the DVD-ROM starts running, and then the messagebox goes away, and nothing happens. No errors logged, no messages displayed. Nothing. Except the DVD ROM keeps running. I have 768 mb RAM, 8+ GB hard disk, and i updated my graphics card after it told me to do so. My CD Key is registered. Why won't it run? It's not like it crashed, it simply won't load up. No RAM is used, no proccesses occur after the message box appears. Steam is left intact. I can still play my old HL & CS.
*(UPDATE)* Now, I've tested running the game with my friend's CD in the DVD drive, and IT RUNS FINE. No flaws,1600x900, maps load, etc. HL2, CS:S & HL:S all work. Strange. Is there an encoded part of the DVD my drive can't get to? My DVD read the disk to install, so why can't it read it to run? Is it my drive that's broken? (My friend can't play HL2 w/o his CD, so i can't use this option - burning copies didn't work)
I called Vivendi support & got Indian dudes (from India!) telling me pointless information. AAsking forty-two questions & screwing up my computer before i got to ask them the real question. They had me uninstall Steam, telling me it wouldn't delete the actual games files "because steam does not work that way" but XP ADD/REMOVE the only steam uninstall removed every Steam game - HL, HL2, CS, CS:S, ... I reloaded & got it working fine (HL & CS work), but HL2 & CS:S & HL:S have the same problem.
My DVD can read the DVD files, but there must be an encoded part Steam must acces before loading the game that my drive can't read. Or is it something else? I'm not spending any $ for a new DVD drive, and the store won't refund it because I accidentally told them the problem & they said the DVD must be defective for a refund & no $ refund is possible - only the same product: a new DVD (which they gave me).
Problem not fixed & Now I've an $85 paper weight & 3Gb wasted space. HELP!
My computer (the installation program from the DVD) says HL2 is installed, and it appears in my games list. When I go to run it, a message box appears that says "Preparing to play Half-Life 2...", the DVD-ROM starts running, and then the messagebox goes away, and nothing happens. No errors logged, no messages displayed. Nothing. Except the DVD ROM keeps running. I have 768 mb RAM, 8+ GB hard disk, and i updated my graphics card after it told me to do so. My CD Key is registered. Why won't it run? It's not like it crashed, it simply won't load up. No RAM is used, no proccesses occur after the message box appears. Steam is left intact. I can still play my old HL & CS.
*(UPDATE)* Now, I've tested running the game with my friend's CD in the DVD drive, and IT RUNS FINE. No flaws,1600x900, maps load, etc. HL2, CS:S & HL:S all work. Strange. Is there an encoded part of the DVD my drive can't get to? My DVD read the disk to install, so why can't it read it to run? Is it my drive that's broken? (My friend can't play HL2 w/o his CD, so i can't use this option - burning copies didn't work)
I called Vivendi support & got Indian dudes (from India!) telling me pointless information. AAsking forty-two questions & screwing up my computer before i got to ask them the real question. They had me uninstall Steam, telling me it wouldn't delete the actual games files "because steam does not work that way" but XP ADD/REMOVE the only steam uninstall removed every Steam game - HL, HL2, CS, CS:S, ... I reloaded & got it working fine (HL & CS work), but HL2 & CS:S & HL:S have the same problem.
My DVD can read the DVD files, but there must be an encoded part Steam must acces before loading the game that my drive can't read. Or is it something else? I'm not spending any $ for a new DVD drive, and the store won't refund it because I accidentally told them the problem & they said the DVD must be defective for a refund & no $ refund is possible - only the same product: a new DVD (which they gave me).
Problem not fixed & Now I've an $85 paper weight & 3Gb wasted space. HELP!
