So my parents got a virus

[Higlac]

It disabled their norton and forced a system restore. At the moment all I can see is that it won't let norton update, scan, or do anything really. It's also causing a huge memory leak. I need to get this fixed today, so if anybody has any miracle solutions that I can drag onto it with a flash drive, they would be appreciated.

 

[Dekstar]

The memory leak is just Norton.

Clamwin Portable is something you can shove on a pendrive, and probably has a good enough detection rate.

All I can say is good luck.

 

[No Limit]

Malware bytes is a decent program that can eliminate many common virus infections.

If that doesn't work you would have to move up to combofix which is a bit more complicated to use.

 

[Higlac]

Thanks for the help, I got the norton scan to work, but now it made the computer think that it has a usb wireless adapter. I disabled the usb adapter and I can't access the net now. Also, this memory leak is bigger than norton. scvhost.exe is using 500 MB of memory.

 

[Higlac]

Well, it seems to be running normally after the norton scan. It only found one thing though, which kind of worries me. I haven't run malwarebytes or clamwin yet, but I will as soon as I get a chance. Any way it could have been a registry error or something?