G
GOF
Guest
Everyone with this error who hasn't already done so.I suggest you submit a "question" detailing this problem to the official steam support page.Don't forget to add your "msinfo32" file.
Heres some more info i read in the support answers page...
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MSInfo32 is a tool that was written by Microsoft and is included as part of every operating system release since Win98.
Basically what this tool does is capture a snapshot of everything that is running on your computer including what drivers, versions and applications and all the devices and their current state.
This can be a great aid to debug computer problems.
The reports are in a formatted searchable database format with a .NFO extension, or they can be exported to a text file.
Win98 reports are the most primitive and are only viewable from Win98 or a special updated version of Win2000, all other operating system reports can be directly viewed using WinXP.
WinXP reports contain a bit more information, especially the errorlog from the computer which can contain specific information about crashes and potential causes.
This information can be especially useful for Steam problems, Game problems, Server problems and Video, Sound and Network problems.
Unfortunately, there is no guarantee that your problem will be solvable just by the information provided by this tool.
What you need to do to run the tool is this:
To run MSInfo32 and capture a snapshot of what is running on your system:
start > run > msinfo32 <enter>
It will come up to a panel, make sure the topmost item is highlighted: "System Summary"
then go to:
file > save > save to a file " msinfo32.nfo" on your desktop.
Attach this file to your problem description when you "ask a question".
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Originally posted by DougV on the steam forums..
All,
It seems like there are a number of different memory issues in this thread. Please, if you are still having problems and have *not* created an incident in the Support tool (click on the Support" link at the top of the page, do a search to see if your specific problem has a solution, if not click on the "Ask A Question" link and give us as much specific information as possible). This allows us to track the issues across all customers having the problem...
Thanks,
DougV
Valve
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Link to above thread....
http://www.steampowered.com/forums/showthread.php?s=&threadid=176441&perpage=15&pagenumber=13
Heres some more info i read in the support answers page...
----------------------------------------------------------
MSInfo32 is a tool that was written by Microsoft and is included as part of every operating system release since Win98.
Basically what this tool does is capture a snapshot of everything that is running on your computer including what drivers, versions and applications and all the devices and their current state.
This can be a great aid to debug computer problems.
The reports are in a formatted searchable database format with a .NFO extension, or they can be exported to a text file.
Win98 reports are the most primitive and are only viewable from Win98 or a special updated version of Win2000, all other operating system reports can be directly viewed using WinXP.
WinXP reports contain a bit more information, especially the errorlog from the computer which can contain specific information about crashes and potential causes.
This information can be especially useful for Steam problems, Game problems, Server problems and Video, Sound and Network problems.
Unfortunately, there is no guarantee that your problem will be solvable just by the information provided by this tool.
What you need to do to run the tool is this:
To run MSInfo32 and capture a snapshot of what is running on your system:
start > run > msinfo32 <enter>
It will come up to a panel, make sure the topmost item is highlighted: "System Summary"
then go to:
file > save > save to a file " msinfo32.nfo" on your desktop.
Attach this file to your problem description when you "ask a question".
----------------------------------------------------------
Originally posted by DougV on the steam forums..
All,
It seems like there are a number of different memory issues in this thread. Please, if you are still having problems and have *not* created an incident in the Support tool (click on the Support" link at the top of the page, do a search to see if your specific problem has a solution, if not click on the "Ask A Question" link and give us as much specific information as possible). This allows us to track the issues across all customers having the problem...
Thanks,
DougV
Valve
------------------------------------------------------------
Link to above thread....
http://www.steampowered.com/forums/showthread.php?s=&threadid=176441&perpage=15&pagenumber=13
