"Eastern" call centers

[Mutley]

[rant]

I'm starting to get annoyed with call centers. You know, when a business think it is cheaper to put everyone in a room full of phones in India or where ever.

So far, I have had problems with this with BT, AOL (meh) and my computer store, called "Watford".

Watford were really good, they used to have all the call centers in the UK, people would try and help, they were easy to understand and I could ask more in depth questions and get a good answer all the time.

Now all these eastern call centers (I'm guessing each person has 10 phones on their desk, maybe a phone to a company, to save even more of those important $$££) are useless. I can't understand them what so ever, they speak english but have such a strong accent and have to repeatadly say "sorry I don't understand" thats if they understand me, constantly getting details wrong!!

Thats not what I feel is the worst part though, all their answers are like copy n' paste style, a list of FAQ. They don't have a clue on anything.

I would seriously pay more to be able to speak to people I understand and can get a good response and answer from than have to listen to some bollocks eastern stuff. Making businesses reputation sink to the floor, I refust to deal with them if I can't get worthy phone or e-mail support.

[/rant]

 

[Beerdude26]

I'd start my own IRC Support desk and connect them through to #halflife2.net, and watch the money roll in.

 

[Dan]

except people on IRC probably know enough to solve their own problems, or if they don't they already know people on IRC that would be able to help them. Stupid people have to use telephones.

 

[ríomhaire]

I hate that crap. My name is pronounce 'O-keef', as in key with an f attached, as any Irish person would know. I got a call before
"Is this Mister O-Kefy?"
Kefy, FFS!

 

[Cormeh]

I feel the same. A few people have claimed that my views on this topic are racist, but I disagree.

If I'm paying for a service (mobile phones for example), or perhaps need to be sure that my bank is secure and able to help me with any problems I might have, I want to have peace of mind, knowing their support is of an adequate standard.

Normally, I tell myself these people are just doing their jobs, trying to earn an honest quid. But if I'm in urgent need of assistance, and have to repeat what I said to get the point across, or ask the person on the other end to repeat themselves, I do get annoyed.

This is probably something we'll just have to accept. Large companies like banks and the like all look to foreign countries to save a few quid. I mean, the construction industry has even begun sending detailing packages of work to places such as Manilla, to get cheap labour for sometimes complicated work.

Sales calls however are unacceptable. Always when I'm eating, always to sell me a phone already two years outdated from my own model.

 

[Chris D]

I feel the same. A few people have claimed that my views on this topic are racist, but I disagree.

If I'm paying for a service (mobile phones for example), or perhaps need to be sure that my bank is secure and able to help me with any problems I might have, I want to have peace of mind, knowing their support is of an adequate standard.

Normally, I tell myself these people are just doing their jobs, trying to earn an honest quid. But if I'm in urgent need of assistance, and have to repeat what I said to get the point across, or ask the person on the other end to repeat themselves, I do get annoyed.

This is probably something we'll just have to accept. Large companies like banks and the like all look to foreign countries to save a few quid. I mean, the construction industry has even begun sending detailing packages of work to places such as Manilla, to get cheap labour for sometimes complicated work.

Sales calls however are unacceptable. Always when I'm eating, always to sell me a phone already two years outdated from my own model.

It's not racist at all. I'm sure they'd do a good job if they were talking to people in their own language, and I'm sure we'd do an equally poor job if we were speaking to them in their language.

However, there is obviously a language barrier there that's very difficult to overcome on both sides. And it's not fair on either side... we should be able to get the customer service we deserve, and those poor people shouldn't have to be pretty much humiliated all the time.

 

[DEATH eVADER]

I hate that crap. My name is pronounce 'O-keef', as in key with an f attached, as any Irish person would know. I got a call before
"Is this Mister O-Kefy?"
Kefy, FFS!

My name is Delahunty, or brake it down as:
Del-a-hun-tee

List of incorrect pronuciation include:
Deldunty
Delamunty

My personal favourite, the more sweaty Dela-c*nt-y

 

[Mutley]

Ahh:

http://www.boreme.com/boremerigid/funny-2005/bt-service-p1.php

I always wanted to do that.