My Release Date Question to Best Buy

[Yatta]

Originally posted by Yatta (Myself) in another thread:
I'll call Best Buy right now and see what they say.

I called Best Buy
THIS IS A TRUE STORY. NOTHING SAID HERE IS MADE-UP.

Hello, thank you for calling Best Buy. Our store hours are... Press # for.... Or stay on the line for an operator.

I stood on the line for about 15 minutes.

Customer Service, How many I help you?

Hi, I wanted to know what your shipping date for Half-Life 2 is.

Hold on please.

At this point I am being transfered to another operator... I wait about 5 minutes.

Hello?

Hi, I wanted to know what your shipping date for Half-Life 2 is.

Can you repeat the name please?

Half-Life 2.

Half-Life 2?

Yes.

Hold on please.

So I wait some more... 1 minute... 2 minutes... 5 minutes. Ten ****ing minutes. Some more minutes, and then...

[Again someone comes and asks and I tell them. They tell me to wait again. This time there's some music I can hear.]

The Music I am hearing at this moment:
http://www.p0stwh0res.com/doom3/bestbuy.wav (86 KB)

[The music stops and I go back to hearing dial/beeping noises.]
http://www.p0stwh0res.com/doom3/phonebeep.wav (56 KB)

[Guy comes on, I tell him the same thing for the 5th time or so, and he says let me transfer you to the Game Department.]

Game Department, how may I help you?

Hi, I wanted to know what your shipping date for Half-Life 2 is.

[I hear the guy asking his colleage about the HL2 release date. The Best Buy music is put back on.]

We don't have a release date, but I think it should be available here by November 2003.

Thank you. Bye.

There you have it. November 2003 from the Best Buy dude.

I feel tired now.

 

[spitcodfry]

Those large retail outlet places like Best Buy and Comp USA have the worst customer service

 

[Yatta]

Originally posted by spitcodfry
Those large retail outlet places like Best Buy and Comp USA have the worst customer service

Agreeable.

 

[MrWhite]

Hahahaha... ohh that was classic

Its probably going to be novermber, but I still want it to be Sept. 30th

 

[nsxownzme]

lol, you did a terrific job of recreating the entire experience. Made me laugh, made me mad, made my cry..

 

[Mjolnir]

I sometimes seriously wonder how anything ever gets done anywhere...or do stores like this have a monoply!!!
Lucky you didn't have to be anywhere urgently.......

 

[Prince of China]

My School cafateria has better service than this

 

[kelisis]

Originally posted by nsxownzme
lol, you did a terrific job of recreating the entire experience. Made me laugh, made me mad, made my cry..

Haha..same.

 

[Orange]

be even funnier if the last person you talked to was the same person who picked up the phone in the first place. Lol
Send it around, lets see if we can lose him

 

[Prince of China]

People, Half-Life 2' release date's fate is in the hands of a coin-toss.
Appearently fragmaster won.

 

[Yatta]

Originally posted by Orange

Send it around, lets see if we can lose him

rofl :cheese:

 

[Flyingdebris]

i went though the same crap

 

[Marauder]

BESTBUY IS NOT TO BE TRUSTED. Today alone I have conspired to burn down my local Best Buy 100,000 times. Homeworld 2 was released, and supposed to be on the shelves of stoes, September 16th, it is now the 18th. I go out to Best Buy, and they still have the preorder boxes on the shelves, but no game itself. I ask the kid the ran the PC Software Department, and he said they usually wait a week for the people that pre-ordered to get their games first. So I ask how many people pre-ordered.

Guess what, he typed it up on his computer and it came up with the number 2 and the number in stock 50+. So I ask him if he could just run back and grab me one anyone. He says no. I wip out my wallet, pissed off as you might have guess, and offer the kid a 5

No deal, lol.


Anyway, they also screwed me over on BF1942, C&C Generals, Warcraft III AND Frozen Thrown, and countless other games. Best Buy must die, mostly because I am not wallowing in Homeworld 2 goodness.

And for craps sake, if they cant even get this game in, what do you think Half Life 2 is gonna be like? I WANT MY SPECIAL EDITION!

 

[Letters]

Originally posted by Marauder
BESTBUY IS NOT TO BE TRUSTED. Today alone I have conspired to burn down my local Best Buy 100,000 times. Homeworld 2 was released, and supposed to be on the shelves of stoes, September 16th, it is now the 18th. I go out to Best Buy, and they still have the preorder boxes on the shelves, but no game itself. I ask the kid the ran the PC Software Department, and he said they usually wait a week for the people that pre-ordered to get their games first. So I ask how many people pre-ordered.

Guess what, he typed it up on his computer and it came up with the number 2 and the number in stock 50+. So I ask him if he could just run back and grab me one anyone. He says no. I wip out my wallet, pissed off as you might have guess, and offer the kid a 5

No deal, lol.


Anyway, they also screwed me over on BF1942, C&C Generals, Warcraft III AND Frozen Thrown, and countless other games. Best Buy must die, mostly because I am not wallowing in Homeworld 2 goodness.

And for craps sake, if they cant even get this game in, what do you think Half Life 2 is gonna be like? I WANT MY SPECIAL EDITION!

I would've taken the five... good lord...

Homeworld 2 is SWEET by the way... the SOUND is my favorite part! Plus, it has the funnest missions (so far) I've ever played in an RTS...

 

[Senate11]

yea really whats with that. i personaly get all my games at my local EB

 

[Guest]

If I've said it once, I' have said it a thousand times. The only market Best Buy is good in is DVD sales. I bought my PC from Best Buy and the operationg system messed up in about 3 weeks. So i take it back up there. They service it, which costs 60.00. I come back the next day to pick it up and they say that they couldnt fix it so they would ship it off to their service center. I come back two weeks later and they say that the hardware is fine but their service center didnt check the operationg system, which means they didnt even turn on my PC. So they send it back and thats where it is now, at their service center. MY POINT: Best Buy has TERRIBLE CUSTOMER SERVICE!!! I WOULDN't BUY MY COPY OF HL2 FROM THERE ANYWAY.

 

[spitcodfry]

Originally posted by Killa_TJ
If I've said it once, I' have said it a thousand times. The only market Best Buy is good in is DVD sales. I bought my PC from Best Buy and the operationg system messed up in about 3 weeks. So i take it back up there. They service it, which costs 60.00. I come back the next day to pick it up and they say that they couldnt fix it so they would ship it off to their service center. I come back two weeks later and they say that the hardware is fine but their service center didnt check the operationg system, which means they didnt even turn on my PC. So they send it back and thats where it is now, at their service center. MY POINT: Best Buy has TERRIBLE CUSTOMER SERVICE!!! I WOULDN't BUY MY COPY OF HL2 FROM THERE ANYWAY.

Wow, that really sucks. It's still at their service center? Sure hope you get it back before Half-Life 2 ships...I'm assuming the comp that you bought there is faster than what you're running now.

 

[Mountain Man]

(In response to the original post)

You think that's a good story?

I was recently looking for a new release by my favorite rock group. I called Best Buy and after being transferred two or three times I finally got the music department.

I asked him if they had the album in stock. I hear some tapping on a keyboard.

"Um...it doesn't look like we have it. I think it's been delayed. Call back in a few weeks."

I went to the store on my lunch hour and the album was sitting on the damn shelf. It had come in on that morning's new release shipment!

Moral of the story: store employees don't know jack about release information!

 

[Guest]

Originally posted by spitcodfry
Wow, that really sucks. It's still at their service center? Sure hope you get it back before Half-Life 2 ships...I'm assuming the comp that you bought there is faster than what you're running now.

YEah it is. Its a beast. Oh and by the way, nice post of your visit to Valve. I am morally opposed to Best Buy now and I contemplated going in there and punching the incompetent tech guys out.

 

[Letters]

When one calls the Best Buy in my area... they'll get a machine and get to choose what department to call...

 

[Guest]

Originally posted by Letters
When one calls the Best Buy in my area... they'll get a machine and get to choose what department to call...

Me too, man. Here's the point. Big retailers like Besy Buy suck at customer service. theya re too big for their own good.

 

[spitcodfry]

Originally posted by Killa_TJ
theya re too big for their own good.

Agreed. They have little to no organization when it comes to customer service. Someone seriously needs to revamp the training processes at these large retail places like Best Buy/ Comp USA.

 

[Mountain Man]

I had a Best Buy tech flat out call me a liar when I tried to exchange my PDA because of some problems it was having. I wanted to smack the wanker, but I was so pissed that I just walked away. I'm still having trouble with the damn thing, too. One of these days I'm going to march in there and raise holy hell until I get satisfaction.

 

[spitcodfry]

Not Best Buy related but Comp USA...once I went in there to take a look at 9800 Pros. I knew pretty much everything about the card already, but wanted to test the average employee's knowledge of their products. Eventually some lackey stumbled over to my general area and asked if I needed assistance. I asked him a generic question about the AIW 9800 Pro, and he actually took the box from my hands and started reading off of it to give me my answer!

 

[Guest]

Originally posted by Mountain Man
I had a Best Buy tech flat out call me a liar when I tried to exchange my PDA because of some problems it was having. I wanted to smack the wanker, but I was so pissed that I just walked away. I'm still having trouble with the damn thing, too. One of these days I'm going to march in there and raise holy hell until I get satisfaction.

you should man. thats ridiculous that he would call you a liar. What did he say to you? I thought it was really ridiculous that my operating system screwed up after about 3 weeks. I mean, ITS A BRAND NEW PC. I HAD MY OTHER ONE FOR ABOUT 5 YEARS AND NEVER HAD A PROBLEM. But three weeks after i take my new one home, Windows won't boot. The guys at the tech desk were like we can't do anything to help you and they seemed to not even care. At that point, I was ready to freaking explode on them.

 

[Guest]

Originally posted by spitcodfry
Not Best Buy related but Comp USA...once I went in there to take a look at 9800 Pros. I knew pretty much everything about the card already, but wanted to test the average employee's knowledge of their products. Eventually some lackey stumbled over to my general area and asked if I needed assistance. I asked him a generic question about the AIW 9800 Pro, and he actually took the box from my hands and started reading off of it to give me my answer!

thats exactly what i am talking about. THOSE PEOPLE ARE SUCH DRONES. they just stick a random guy at some position he has no experience or knowledge in. It's so freaking frustrating. Oh and spitcodfry, did Gabe not give any hints as to the release date?

 

[spitcodfry]

Originally posted by Killa_TJ
thats exactly what i am talking about. THOSE PEOPLE ARE SUCH DRONES. they just stick a random guy at some position he has no experience or knowledge in. It's so freaking frustrating. Oh and spitcodfry, did Gabe not give any hints as to the release date?

None, sorry

 

[Marauder]

In responce to killa_tj, no he didnt tell spitcodfry anything


I HATE BESTBUY

 

[Guest]

Hey Marauder, why do you hate Best Buy?

 

[Goombatommy]

I like best buy, but their release dates sucks totally.

 

[alco]

Originally posted by Tredoslop
People, Half-Life 2' release date's fate is in the hands of a coin-toss.
Appearently fragmaster won.

errr... what???? Nah... I'm not gonna ask you how you came up with that.

 

[not28]

I won't trust anyone short of Valve Software itself. Until then I'll hope for the best, 9/30.

 

[Mountain Man]

Personally, I like the store itself (I could spend hours just walking around in one); I just can't stand their ignorant, minimum wage employees.

Edit: Forgot a word.

 

[Guest]

Originally posted by Mountain Man
Personally, I like the store itself (I could spend hours just walking around in one); I just can't their ignorant, minimum wage employees.

I totally agree with you Mountain Man.

 

[Mountain Man]

Originally posted by Tredoslop
People, Half-Life 2' release date's fate is in the hands of a coin-toss.
Appearently fragmaster won.

Hmmm, what part of his complete lack of credible information, illogical arguments, and unfounded speculation convinced you?

 

[Wilson502]

why isnt valve saying anything bout the release date all this suspense and speculation is getting riddicouls. Why dont they just say something and put an end to all this FFS less than 2 weeks to go till the 30th

 

[willyd]

I dunno bout yall but down here i like my employees at best buy. maybe thats cuz i dont buy any comp related stuff there just cds and dvds, but the people tho they dont know anything there always really nice and always take my returns. maybe cuz there all women in there 20s. i mean i returned my windows xp upgrade even when i took it out of the package.

 

[TechnoHippyChic]

I was in Best Buy about a month ago to pick up an optical audio cable, and for the hell of it asked this lady what she had for a release date for HL2. I had talked to her before and she's cool, but totally clueless about this. She checks the computer and says "No, we don't have it in stock". I tried to explain it's not out yet and it's supposed to be 9-30, but I was just checking. "Ok, let me go check the shelves". I had to play along at this point, otherwise I woulda just cried. "No, don't have it". Ok, thanks...

 

[Marauder]

Originally posted by Killa_TJ
Hey Marauder, why do you hate Best Buy?

Look for my decently long post on the first page of this, trust me, if it happened to you as much as myself, you would go nuts as well.

 

[SirMcNugget]

I worked at Best Buy, no one tells us release dates except for when we get stuff early and its marked "Do Not Release until 9/30/2003". We would not acknowledge having something that said that. Also its not like there’s some big magic list of release dates, we get things drop shipped directly from the publisher at the request of the regional warehouse.