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BT internet? I have a 2MB connection which costs me 16 quid a month. If you're in the UK. You can get faster ones as well. My friend has an 8MB connection for 26 pounds a month.
I've had NTL cable (Now Virgin Media cable) for about 7 years and in those 7 years I have had loss of service for 2 days. That's really not bad going... Are you using their cable or DSL service? If it's DSL then loss of service is understandable (DSL providers suffer signal strength issues) but if it's cable then it's a hardware fault.
I'd rate Virgin Media 10/10 for quality of service. Granted their standard DNS servers suck, but so does every ISPs DNS servers. Once you specify your own (half decent) DNS, theres really no issues at all.
Hmm, I live in quite a quiet area, so I doubt Chavs will be involved just yet. (For example, on Halloween we only got 1 group come to our door, all who were 5 or 6yrs old)
I will talk with my Dad about the router.
Thanks for the advice.